Delivery & Payment

elmo Delivery & Shippng

Shipping

All products are shipped from London, UK. We offer 1st class and 2nd class delivery by Royal Mail within the UK & Ireland. 

Due to high paper weights and the delicate products we ship, some products need to be shipped via insured shipping with UPS / Parcelforce.

You will receive a tracking code to track your package with your shipping email.

Our products are made customised for you. Please allow up to 10-14 working days delivery for custom designed products within the UK and up to 18 days to all other destinations. All orders are shipped by Royal Mail or courier.

Worldwide delivery

Delivery costs depend on chosen product and destination country.

If you have any questions about your delivery, do not hesitate to contact us.
You can get in touch by email at info@elmo-paperstories.com 

 

Returns

Our policy includes several types of goods that are exempt from being returned. Customized goods such as stationery, stamps, Logos or seals cannot be returned. 

We will rely upon your orders being correct in entering into a supply agreement and reserve the right to refuse to take back goods which are ordered in error or are no longer required. Any such goods returned to the Company by agreement must be returned within seven working days of agreement, undamaged, unmarked and unused. You are to pay the delivery costs for this return.
Bespoke goods are non-returnable.


Additional non-returnable items:
Gift cards
Downloadable software products
custom design products